- Returned items should be unused and must be returned in original, unopened, packaging with any enclosed documentation.
- You must notify us by email that you wish to return the product/s.
- Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges).
- Original delivery charges are only refundable where goods are faulty and a refund is made.
Where you return a product in contravention of this policy, we reserve the right to:
- Not refund or exchange the product;
- Retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.